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Necesitamos un árbitro

Necesitamos un árbitro

Es el momento de explorar las posibilidades de la mediación como herramienta eficaz para abordar los conflictos. En cualquier deporte existe un árbitro imparcial, que ayuda a los equipos y vela por el cumplimiento de las normas y la resolución pacífica del partido. El árbitro es un mediador, la persona que utiliza la mediación para solucionar los problemas que pueda haber.

Algo parecido debería ocurrir cuando un conflicto se complica. La mediación es una estrategia para resolver de forma pacífica los conflictos a través del diálogo. Cuando existe un conflicto, la mediación busca que las personas se sienten juntas voluntariamente con una tercera persona neutral, el mediador o mediadora.

El objetivo es hablar de su problema e intentar llegar a un acuerdo que satisfaga a todos de una forma positiva y colaborativa. Es una negociación facilitada. Quien media en el conflicto no lo juzga, solo facilita la resolución conforme a la voluntad de las partes.

Por eso, es muy importante aprender a comunicarnos abierta y honestamente, escuchar activamente a los demás y practicar la empatía; nos permitirá comprender diferentes perspectivas y encontrar soluciones equitativas. Es importante buscar soluciones que tengan en cuenta a las partes enfrentadas.

Al aplicar habilidades como respeto, tolerancia y asertividad, contribuimos a un ambiente más saludable, donde se valora la diversidad y se busca el entendimiento mutuo.

Escucha con atención esta canción de Carlos Baute.

Según el diccionario de la RAE, la empatía es la capacidad de identificarse con alguien o algo y compartir sus sentimientos.

Cualidad que mueve a dar a cada quien lo que merece sin exceder o disminuir. Justicia, imparcialidad en un trato o un reparto. Tratar a todas las personas por igual respetando y teniendo en cuenta sus diferencias y cualidades.

Habilidad que permite a las personas expresar de manera adecuada, sin hostilidad ni agresividad, sus emociones frente a otra persona.

Actividad 1. Explícalo tú

Duración:
15 minutos
Agrupamiento:
individual

Después de escuchar la canción de Carlos Baute, escribe un breve texto que resuma la mediación en un conflicto. Te damos las palabras clave que debe contener. También puedes hacer un dibujo. ¡Utiliza tu creatividad!

JUZGAR - ATACAR - CULPAR - DIFERENCIAS - RESPETAR - INTENTAR

Las fases de la mediación

Fases de la mediación

1. Detectar el conflicto

Etapa previa de la mediación. La persona mediadora habla con las partes enfrentadas para saber qué ocurre y ofrecerles que se junten a dialogar voluntariamente. También les explica el proceso de mediación.

2. Inicio de la mediación

Cuando las personas que tienen el conflicto acceden a dialogar para solucionarlo, se les explican las normas de la mediación, y deben aceptarlas. Recuerda: escucha activa, respeto, argumentación, diálogo constructivo, etc. Es importante crear un clima de confianza.

3. Compartir el conflicto

Respetando los turnos, que organiza la persona mediadora, se empieza a hablar para contar las distintas visiones y puntos de vista que tiene cada parte sobre el conflicto que las enfrenta.

4. Análisis de la situación

Ya sabemos lo que piensa cada una de las partes; ahora es el momento de identificar los intereses de cada una, destacar los puntos en común y aclarar todo lo que sea necesario. El mediador intentará que las personas enfrentadas se pongan en la situación del otro para empatizar y comprender su punto de vista.

5. Buscar soluciones

Crear opciones a partir del conflicto y teniendo en cuenta los sentimientos y las opiniones de ambas partes. Lo ideal es que las propias personas enfrentadas sean las que piensen en opciones para solucionar el conflicto de una forma pacífica y positiva para ambas.

6. Pactar

Es el momento de llegar a un acuerdo, de elegir cuál es la mejor solución para todos y que sea una solución que satisfaga a ambas partes. Se cierra la mediación.

La mediación es una herramienta clave para la resolución de conflictos y está a vuestro alcance. Conocer cómo aplicar la mediación en los problemas cotidianos es un aprendizaje muy importante. Vamos a ver cómo ponen en práctica la mediación escolar en el IES Jorge Guillén, de Alcorcón.

Apoyo visual

Actividad 2

Veamos todo lo que has aprendido. Indica cuál de las siguientes es la respuesta correcta.

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Habilidades para ser un mediador efectivo

El diálogo constructivo puede abrir espacios para la comprensión mutua y la resolución de conflictos. Para ello, es fundamental expresar nuestras opiniones de manera respetuosa, escuchar activamente y valorar positivamente la diversidad, ya sea de costumbres, opiniones, culturales o religiosas.

Además, son necesarias ciertas habilidades para ser un mediador efectivo. Vamos a descubrirlas.

Neutralidad, voluntariedad y confidencialidad

Evita mostrar favoritismo. La participación debe ser voluntaria, y lo que allí se trate, confidencial.

Comunicación clara y efectiva

Utiliza un lenguaje accesible y establece las reglas de comunicación y respeto desde el principio.

Escucha activa

Escucha sin interrupciones y demuestra empatía. La escucha activa fomenta un ambiente de respeto y comprensión

 Búsqueda de soluciones

Fomenta el diálogo y la negociación, buscando soluciones que sean satisfactorias.

Reflexión y búsqueda de consenso

Fomenta la reflexión. No hay ganadores ni vencidos, todos aprendemos en un conflicto gestionado con respeto.

Actividad 3. Sopa de letras

2

Encuentra las palabras escondidas en la sopa de letras sobre la mediación. Te damos la definición de todos los conceptos que debes encontrar.

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01234
Su navegador no es compatible con esta herramienta.

Actividad 4

Has podido comprobar las habilidades necesarias para ser mediadores efectivos a través de la escucha y del diálogo respetuoso y constructivo. Es el momento de recordar lo más importante. Señala la respuesta correcta.


2
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